The front-desk pile-up
The phone rings. A patient walks in.
WhatsApp waits.
Your team can't be everywhere at once. The same questions keep arriving, and after-hours enquiries sit until morning.
“Scaling how much?”
Prices, opening hours, parking. Useful questions that take staff away from the person in front of them.
“Can book tomorrow?”
A booking needs a time, a treatment and a confirmation. Long chat threads make it easy to miss a detail.
“Sorry, I forgot.”
Reminders are one more task for an already busy reception desk.
How the pilot is planned
Your clinic's answers. Your team's approval.
Show us your front desk
We agree the scope, review your FAQs, prices, hours, roster and booking rules, and check your WhatsApp setup.
Test before patients use it
Your team reviews example replies in the languages your patients use. We test unclear questions, wrong dates and human handoffs.
Approve a limited live pilot
Only after the connection, calendar and safeguards pass agreed checks. Your team confirms the scope and can take over.
Made for how Malaysia chats
“Boleh book tomorrow
3pm ah?”
The pilot will test English, Bahasa Melayu, Mandarin and Tamil, including Manglish and messages that mix languages.
We'll test local short forms too: sokay, ok lah, can ah, tq, bole x, esok, ptg, xde, otw. If a message is unclear, the assistant should ask, not guess.
The important part
Understand the request.
Don't invent the answer.
A short message can hide an important detail. “Esok ptg” needs a date and an afternoon time before a booking can be confirmed.
Language coverage is a pilot goal, not a promise that every dialect or spelling already works. Your team will review replies before live use.
What patients can ask
The everyday questions, in one place.
Planned answers will use information your clinic approves. Missing or outdated information should go back to your team.
Prices
“Scaling how much?” “Filler per ml?”
Only your approved prices and consultation caveats.
Opening hours
“Open Sunday?” “Public holiday buka x?”
Your hours, including holiday changes.
Slots and walk-ins
“Ada slot hari ni?” “Can walk in ah?”
Live availability only after calendar integration is tested.
Doctor on duty
“Who’s on duty esok?”
Only from a current clinic-approved roster. No roster, no guessed answer.
Getting there
“Parking ada?” “Nearest LRT?”
Your address, floor, parking and directions.
Payment
“Panel clinic tak?” “E-wallet ok?”
Your approved payment and panel information. No coverage guarantees.
Treatment questions
“How long ah?” “Need to fast?”
General logistics only. Suitability, pain, fasting and aftercare questions go to your clinical team.
Changes and delays
“Can change to Friday?” “otw, late 15 min sokay?”
Pass on the request. Never assume a late arrival is accepted.
This is a safety requirement for the pilot, not a claim that a live system has already been validated.
Appointment reminders
A friendly nudge.
At your clinic's timing.
Planned reminders: one day before, one hour before, both, or a schedule agreed with your clinic.
We'll agree the wording, quiet hours and how confirmation, cancellation and rescheduling requests reach your staff.
Before reminders go live
- Patient opt-in and clear opt-out handling.
- Meta-approved message templates where required.
- A tested calendar connection and clinic approval.
- Message fees agreed separately before use.
Currently an offline simulation. No reduction in missed appointments is promised.
What stays the same
Still your clinic. Still your decisions.
Your number, if eligible
We'll check whether your existing WhatsApp Business number can connect through an official supported route. Compatibility is not guaranteed.
Your prices and policies
You approve the information, booking rules and changes. The assistant should not invent discounts or make clinical decisions.
Your human front desk
Patients must have a clear route to your team. We agree handoff hours and escalation handling before a live pilot.
Pricing in Malaysian ringgit
Know the cost before you start.
Pilot clinics get founding pricing. Ask us for details.
Planned Front Desk service
RM990 / month
+ RM1,500 one-time setup
- Clinic-approved FAQ and price replies
- Booking workflow and human handoff
- Multilingual and Manglish testing
- Reminder setup, once live integration is ready
Planned scope, subject to pilot testing and a written agreement. Month-to-month contracts.
Optional yearly prepay
RM9,900 / year
Setup is separate. Yearly prepay is optional; monthly billing is available.
WhatsApp message fees and any additional provider charges will be itemised separately. We'll confirm scope, taxes if applicable, and all terms in writing before you pay.
No payment is collected on this website.
Clinic owner FAQ
Fair questions. Straight answers.
Can I use it today?
Not as a live service yet. We have an offline prototype. Founding clinics will help define and test the live pilot; there is no confirmed launch date.
Do we need a new WhatsApp number?
Not necessarily. We will check your number, account and provider eligibility first. Keeping your existing number depends on a supported official connection and account approval.
Will it really understand our patients?
English, Malay, Mandarin, Tamil and Manglish are planned pilot languages. We will test realistic messages with your team. Unclear or unsupported messages should be handed to a person.
Can it tell patients who is on duty tomorrow?
That is planned, using a roster your clinic supplies and keeps current. Without a verified roster for that date, it should ask the front desk rather than guess.
What if a patient asks for medical advice?
Medical questions must go to your clinical team. The assistant is for booking and clinic information, not diagnosis, treatment recommendations or emergencies. This handoff needs to pass testing before live use.
What happens when it gets something wrong?
We start with staff review and agree a correction and escalation process. We will not claim error-free replies. Your clinic approves the live scope and human handoff arrangements.
What about patient data and PDPA?
The service is being designed to follow Malaysia’s PDPA. Before patient data is used, we need a written data-processing agreement covering access, consent, retention, security, service providers and any overseas transfers. The website privacy notice is a draft for review.
Will this reduce no-shows or bring more bookings?
We do not have live clinic results yet. The pilot should measure reply handling, confirmed bookings, reminders and staff feedback. No revenue or attendance outcome is guaranteed.
Is there a long contract?
Monthly service is month-to-month. Optional yearly prepay is RM9,900, with setup separate. Pilot pricing, billing and all other terms are confirmed in writing before you pay.
How much work does our team need to do?
Provide and approve clinic information, keep the roster and availability current, review test replies, and handle escalations. We will agree responsibilities and timing before starting.
Founding clinic pilot
Let's start with the questions
your patients already ask.
Now taking 5 pilot clinics in Klang Valley. Tell us how your front desk works. We'll discuss what to test, what needs a human and whether the pilot fits.
Pilot clinics get founding pricing. Ask us for details.
Shafieq, Founder, Chat2Slot